Refund policy

Return & Exchange Policy

We want you to be 100% satisfied with your purchase from Bunker 27. If something isn’t right, we’ll do our best to help make it right within the guidelines below.

1. Return & Exchange Window

Returns and exchanges must be made within 30 days from the date of delivery.
After 30 days, we’re unable to accept returns or exchanges.

2. How to Start a Return or Exchange

Before sending anything back, please contact our customer service team so we can help you with the next steps:

📧 Email: cs@bunker27.com

In your message, please include:

Your full name
Your order number
Whether you are requesting a return or an exchange
The item(s) you’d like to send back

3. Item Condition Requirements

To be eligible for a return or exchange, your item must be:

Unworn and unused
In new condition, exactly as you received it
Have all original hang tags attached
Free from odors, stains, pet hair, or any damage

Items that arrive with signs of wear, damage, or strong odors may not be accepted and may be returned to you.

4. Refunds & Shipping Costs

Original shipping fees are non-refundable.
We do not cover the cost of shipping items back to us for returns.
Approved refunds will be issued to the original form of payment once your return is received and inspected.

Please allow a short processing time after your return arrives for us to inspect and complete your refund.

5. How to Ship Your Return

Please send your return package via UPS or USPS, and we recommend using insurance and tracking for your protection.

Inside or on the outside of the package, please clearly indicate:

Your order number
Whether it is a return or an exchange

Return Mailing Address:

BUNKER 27
ORDER # ________
PO BOX 387
HUNTINGTON, TX 75949

6. Exchanges

If you are requesting an exchange (for example, a different size):

Note “Exchange” and your desired size or item when you contact customer service.
Exchanges are subject to product availability at the time we process your return.
If the requested item is not available, we may issue a refund instead.

7. Questions or Help

If you’re unsure whether your item qualifies for a return or exchange, or you just need a hand with the process, we’re here to help.

📧 Customer Service: cs@bunker27.com

Thank you for supporting Bunker 27 and helping us continue to honor our military community. 🇺🇸